AI Knowledge Base: Build Smarter Self-Service
Customers want answers now. AI delivers them.
AI Knowledge Capabilities
Search
- Semantic search
- Natural language queries
- Auto-suggest
- Related articles
Content
- Auto-tagging
- Gap analysis
- Content recommendations
- Freshness monitoring
Analytics
- Search analytics
- Failure analysis
- Usage patterns
- Improvement suggestions
Impact
| Metric | Improvement |
|---|---|
| Self-service rate | +40% |
| Search success | +60% |
| Support tickets | -30% |
| Time to answer | -70% |
Features
| Feature | Benefit |
|---|---|
| AI search | Natural questions |
| Suggestions | Proactive help |
| Feedback | Continuous improvement |
| Integration | In-app help |
Tools
| Tool | Focus |
|---|---|
| Zendesk Guide | Support |
| Confluence | Internal |
| Guru | Team knowledge |
| Helpjuice | External |
Want a smarter knowledge base? Let’s discuss your self-service needs.