AI Voice Assistants for Business: Beyond Alexa and Siri
Voice AI is no longer just for smart speakers. Businesses are building custom voice experiences.
Business Voice AI Use Cases
Customer Service
- Phone IVR replacement
- Call center augmentation
- After-hours support
- Multilingual service
Internal Operations
- Hands-free data entry
- Voice-activated reports
- Meeting transcription
- Field service assistance
Accessibility
- Screen reader alternatives
- Voice navigation
- Dictation services
- Inclusive design
Key Technologies
| Technology | Use |
|---|---|
| Speech-to-Text (STT) | Convert voice to text |
| Natural Language Understanding | Interpret meaning |
| Text-to-Speech (TTS) | Generate voice responses |
| Voice Biometrics | Speaker identification |
Implementation Considerations
Latency
Voice interactions need <300ms response to feel natural.
Accuracy
95%+ speech recognition accuracy needed for production.
Personality
Voice tone and style must match brand.
Fallback
Easy escalation to human when AI struggles.
ROI Example
Call Center Voice AI:
- Calls automated: 40%
- Cost per call: $5 → $0.50
- CSAT maintained
- 24/7 availability added
Interested in voice AI for your business? Let’s discuss.