Barnes International

The Challenge

Barnes International, a global luxury real estate brand, faced a growing problem: property inquiries were piling up, and agents were spending 60% of their time answering repetitive questions — price estimates, property availability, neighborhood information.

With an international clientele spanning multiple timezones, there was no 24/7 coverage. A potential buyer in Hong Kong browsing a Parisian property at 3am would have to wait until morning for a response. In the luxury market, that delay can mean a lost deal.

The Solution

We built a custom AI chatbot trained on 5,000+ property listings from the Barnes catalog. The system uses a RAG (Retrieval-Augmented Generation) pipeline connected directly to the Barnes CRM, ensuring every response is accurate and up-to-date.

• Multilingual support: Fluent in French, English, and German — matching Barnes' core markets
• Integrated property estimator: Instant price estimates based on location, size, and market data
• Smart escalation: The AI detects serious buyer intent and routes high-value leads directly to human agents
• CRM sync: Every interaction is logged and synced with the existing Barnes CRM workflow

The Results

The chatbot now provides 24/7 international coverage, handling property questions from any timezone instantly while agents focus on closing deals with serious buyers.

Tech Stack