CHU Tivoli

The Challenge

CHU Tivoli, a major hospital center in Belgium, was struggling with an entirely manual patient intake process. During peak hours, the emergency department was overwhelmed — patients waited 45+ minutes just for initial triage, filling out paper forms while staff scrambled to keep up.

The bottleneck was clear: every patient, regardless of urgency, went through the same slow process. A sprained ankle waited alongside a potential cardiac event. Staff were buried in administrative tasks instead of focusing on critical patient care.

The Solution

We designed and deployed an AI-powered patient intake system that transforms how CHU Tivoli handles incoming patients — from arrival to triage.

• Digital triage chatbot: Assesses patient symptoms before arrival via mobile, enabling pre-registration and early urgency classification
• Automated appointment scheduling: Patients book and pre-register digitally, eliminating paper forms and manual data entry
• AI urgency prioritization: The system classifies cases by severity in real-time, ensuring critical patients are seen first
• Hospital Information System integration: Seamless connection to the existing HIS for patient records, bed availability, and staff allocation

The Results

The AI triage system now handles the initial assessment of every incoming patient, allowing medical staff to focus on what matters most — delivering care to those who need it urgently.

Tech Stack